OVERVIEW

This website is operated by AHigherYou - Evolution Awaits. Throughout the site, the terms “we”, “us” and “our” refer to AHigherYou. AHigherYou offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Payhip Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

All sales from "A Higher You" are final and non-refundable unless otherwise stated. 

Digital Products and Printables:

No refunds will be provided for any digital products or printables purchased. All sales are final.

Physical Products (Books, Candles, Jewelry):

Refunds may be considered on a case-by-case basis within 14 days of delivery if the product is damaged and deemed not the fault of the customer. Refunds are not typical and are at the discretion of "A Higher You".

1:1 Mentoring Services:

All appointments scheduled are considered final. Rescheduling is strictly at the mentor's discretion and not guaranteed. If a client cancels or fails to attend a scheduled appointment, the fees paid will be forfeited. No refunds.

Disclaimer: The information, products and services offered by "A Higher You" are intended for personal development and self-discovery purposes only. They do not constitute professional medical, psychological, legal or financial advice. "A Higher You" and its representatives are not licensed professionals. 

By making a purchase or booking a service with "A Higher You", you agree that you are solely responsible for your own physical, mental, emotional and financial well-being in using our offerings. You acknowledge and agree to hold "A Higher You" harmless from any claims, damages or liabilities arising from your use of our products or services.

Orders that have begun processing cannot be cancelled. Contact us at orders@evolutionawaits.com as soon as possible regarding order concerns.

Orders process in 1-5 business days. This means your order completes production and packaging within 1-5 business days. Shipping time begins after the order has processed. Shipping time: 3-7 business days.  

We process and ship packages Monday through Saturday (excluding holidays). At this time, we do not offer shipping or delivery on Sunday or holidays. Orders placed after 3 pm CDT begin processing the following business day.

Please ensure you input the correct shipping address. Once you have placed your order we cannot revise or alter shipping options. 

You will receive an email with shipping information once your item completes processing. Your item is then taken to our shipping partners for delivery. Please note: It can take up to 2 days for shipping details to update in the shipping partners system. As of March 2024 we only ship to the United States and Canada

Orders ship via USPS or UPS

 Domestic Delivery Information

Signature is not required on delivery. If you are not home at the time of delivery, your parcel will be left at the safest location deemed fit by the mail carrier.

If you prefer another arrangement, you may contact USPS or UPS and provide your shipping details to request a pick up or schedule a time for delivery. 

PO Boxes & APO/FPO or U.S Territories

We do accept orders shipped to PO boxes and APO/FPO or U.S. territories. These will ship via USPS only.   

Separate Packages

In some instances, an order may be split into different packages for any of the following reasons:

•  Shipping from multiple warehouses
•  Weight restrictions for regular shipping imposed by the post office

Tracking information is provided for each package.

Cancellation of Orders/Pre Order Items and Out of Stock Items

A Higher You Vibe Shop will make every attempt to contact the customer in the event of out of stock inventory. You have the option to receive a refund or store credit/gift card 

 Taxes and Duties

• All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. Note, in rare occasions custom agents may delay delivery of some packages. 

SECTION 1 – USE OF DIGITAL PRODUCT

After you purchase the Digital Product you will be provided with access to the Digital Product. At our discretion we may specify a limited access time.

Upon purchase, we grant you one (1) non-transferable, non-sublicensable, non-exclusive, revocable license to use this Digital Product personally or in your business. However, this Digital Product may not be copied, reproduced, redistributed, altered, modified, shared with a third-party, displayed publicly, transmitted electronically or otherwise used in any way in whole or in part for the purpose of commercial gain by you for any purpose that may amount to competition with us in any way.

SECTION 2 – COPYRIGHT NOTICE 

© 2022 A Higher You Vibe Shop LLC. All Rights Reserved.

We control the copyright and other intellectual property rights in our Digital Product. We retain all ownership of the copyright of the Digital Product in its original form downloaded by you. If we see you have shared our Digital Product with a third party or used it for commercial use rather than personal or business use, we reserve the right to claim compensation for such unauthorized use.

SECTION 3 – REFUND POLICY 

Due to the nature of digital products being immediately accessible upon purchasing, no refunds of any fees or other amounts paid in connection with the Digital Product will be allowed under any circumstances.

SECTION 4 – DISCLAIMER

While we use reasonable commercial endeavors to ensure that the Digital Product is accurate and fit for download, the Digital Products may contain inaccuracies, typos, or other errors. We assume no responsibility for such errors and omissions. All Digital Products are for general interest informational use only. We make no guarantees you will attain a particular result using the ideas presented in the Digital Products. Your purchase and use of our Digital Products do not establish a professional-working relationship between you and A Higher You Vibe Shop LLC.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for an undamaged item return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return shipping for undamaged products are 100% customer responsibility 

To be eligible for a damaged item return, you must provide proof of damage within 48 hours of delivery.

Return shipping or replacement for damaged and unusable products are 100% merchant responsibility.

To start a return, you can contact us at orders@evolutionawaits.com. Please note that returns will need to be sent to the following address: 940 FM 544, P. O. Box 251, Wylie, Tx 75098

If your return is eligible, we’ll send you a return shipping label within 48 hours. Items sent back to us without first requesting a return will not be honored.

Please contact us for any return questions at orders@evolutionawaits.com

 Damages and issues

Please inspect your order upon receipt and contact us within 48 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right with a replacement or refund.

Exceptions / non-returnable items

We do not accept returns on any digital items such as E-books or gift cards, or clearance items

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

If eligible for refund, you’ll be automatically refunded to your original payment method. It can take approximately 10 days to appear on your statement. If it takes longer please contact your bank for assistance.

This Privacy Policy describes how evolutionawaits.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at support@evolutionawaits.com or by mail using the details provided below:

940 FM 544, # 251, Wylie TX 75098, United States

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

• Device information
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels 
• Disclosure for a business purpose: shared with our processor Payhip
• Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site 
• Order information
• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Payhip
• Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
• Customer support information
• Personal Information collected: Offline data, purchased marketing data/lists
• Purpose of collection: to provide customer support.
• Source of collection: collected from you
• Disclosure for a business purpose:  
• By signing up via text you agree to receive recurring automated marketing messages and shopping cart reminders from A Higher You - Evolution Awaits at the phone number provided. Consent is not a condition of purchase. Reply STOP to unsubscribe. HELP for help. Msg frequency varies. Msg & Data rates may apply. 

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Payhip to power our online store.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

• FACEBOOK - https://www.facebook.com/settings/?tab=ads
• GOOGLE - https://www.google.com/settings/ads/anonymous
• BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Payhip uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
• Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

Selling Personal Information

Our Site does not sell Personal Information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).

Your rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above. 

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above. 

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://ico.org.uk/make-a-complaint/]

Last updated: 12/1/22